Contact the GYG delivery guide team
Use this page to send questions about delivery zones, trading hours, menu coverage or anything that looks out of date. The guide is maintained by a small editorial team in Sydney, and we read every message about a store's current details.
What to write to us about
We can help with questions about how GYG delivery zones, fees, minimums and hours are structured, and we want to hear when a published detail has changed. Fee figures, minimum spends and opening hours are the most likely things to shift, so a note about a store's current numbers is genuinely useful.
Corrections are the fastest way to improve these pages. If you spotted a fee that no longer matches what the app charges, or a closing time that moved, send it through and we will check it against the store's published information before updating the guide.
What we cannot do
We do not take orders, change orders, process payments or arrange delivery. We are not the Guzman y Gomez brand and we cannot check on a specific order in progress or issue refunds.
If your question is about an order you have placed, the app or partner you ordered through is the only route that can help. We cannot see live kitchen or driver status, and the ordering channel holds the record of your transaction.
Send your question
Details that make a report useful
A useful message names the store, the suburb and what you saw change. Include the channel you used when the issue relates to fees or timing.
We aim to reply to written questions within a few business days. Messages that need verification against a store page can take a little longer, particularly if the detail changed recently.
If your message is about an order in progress, contact the ordering channel directly rather than waiting on us, since we cannot see live kitchen or driver status.
Sydney editorial address and hours
Guzman y Gomez Delivery Australia
The editorial team works from Sydney, and our listed correspondence address is the address above. You can reach us by phone during business hours, or send a written question if you prefer. Messages about hours and zone details are reviewed against published store information before any page is updated.
Check the store page for the outlet in question, then the delivery zone page for your address. Most questions about fees, minimums and opening hours are answered by those two sources, and they are more current than any guide can be. If something there still does not add up, send it through and we will look.
Common questions about messaging us
Can you check on my GYG order?
What makes a correction useful?
How long until you reply?
Where should I check before writing?
Skip the form and go straight to the source
The delivery zone pages and the FAQ cover most questions about fees, minimums and opening hours. If you have already checked those and something still does not add up, use the enquiry form above and we will look into it.